Shipping Policy

1. Where We Ship

We currently ship within Canada only. We do not offer international shipping at this time.

2. Delivery Time

Please allow 14 to 30 days from the date of your order for your QUERVANI Marea™ 3-in-1 Pet Steam Grooming Brush to arrive.

The product is shipped from overseas, which is why delivery takes longer than it would from a domestic retailer. We disclose this timeframe in advance so there are no surprises.

3. Tracking

You will receive a tracking number by email as soon as your order ships.

Your tracking number may take 24 to 72 hours to become active. This is normal, as the carrier must first scan the parcel into its system.

If your tracking information is still unavailable after 72 hours, please contact us.

4. Shipping Costs

We offer free standard tracked shipping on all Marea™ orders within Canada. No additional shipping fee is charged at checkout.

5. Customs and Import Charges

The QUERVANI Marea™ 3-in-1 Pet Steam Grooming Brush ships from outside Canada. Duties, taxes, or customs-clearance fees may therefore be charged by the Canada Border Services Agency or the carrier at the time of delivery.

These charges are the recipient’s responsibility and are payable in addition to the amount shown at checkout.

We cannot calculate these charges in advance because they are determined by the customs authorities.

6. Lost, Stolen, or Damaged Parcels

The risk of loss or damage during transit remains with us until the parcel is delivered to you.

If your parcel is lost, stolen before delivery, or arrives damaged, email support.quervani@gmail.com. We will reship your order or issue a full refund. You will not be required to resolve the matter directly with the carrier.

7. Late Delivery

If you have not received your order within 30 days following the delivery timeframe stated above, you may cancel your purchase at any time before receiving it and obtain a full refund within 15 days, in accordance with Section 54.9 of Quebec’s Consumer Protection Act.

Contact us, and we will resolve the matter.

8. Incorrect Address

Please verify your shipping address before confirming your order.

If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you to arrange reshipment. Additional shipping fees may apply.

9. Contact Us

Email: support.quervani@gmail.com