Privacy policy

Privacy Policy

QUERVANI (“we,” “us,” or “our”) operates quervani.com. This Privacy Policy explains, in clear and accessible language, what personal information we collect, why we collect it, how it is used, and the rights you hold over your data.

We are committed to safeguarding your privacy and ensuring strict compliance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

1. Privacy Officer

The individual responsible for the protection of personal information at QUERVANI is the business owner. If you have any questions, requests, or complaints regarding your personal data, please contact our Privacy Officer at:

  • Company: QUERVANI

  • Location: Gatineau, Québec, Canada

  • Email: support.quervani@gmail.com

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • When you place an order: Your first and last name, email address, phone number, shipping address, billing address, and order details.

  • When you make a payment: All payments are securely processed through Shopify Payments. We never view or store your complete credit card information; we only receive payment confirmation and the last four digits of your card.

  • When you browse our website: Your IP address, device type, browser, operating system, pages viewed, time spent on the site, and the referring website. We also utilize cookies (see Section 5).

  • When you contact us: The contact details you provide and the contents of your communications.

3. Why We Collect Your Information

We collect and use your personal information strictly to:

  • Process, fulfill, and deliver your orders.

  • Send order confirmations, invoices, and shipping updates.

  • Respond to your inquiries and process returns.

  • Prevent fraudulent activity and secure transactions.

  • Comply with our legal, tax, and accounting obligations.

  • Analyze aggregated statistics to improve website performance and user experience.

We do not and will never sell your personal information.

4. Consent

By placing an order on our website, you provide implicit consent for us to collect and use the personal information required to fulfill that transaction.

For any data collection or use outside of this scope, we will request your separate, clear, and explicit consent. You reserve the right to withdraw this consent at any time, free of charge, by contacting us. Withdrawing consent for secondary purposes will not impact your ability to make purchases from our store.

5. Cookies

Our website utilizes cookies to function effectively and optimize your experience:

  • Strictly Necessary Cookies: These cannot be disabled. Shopify requires these cookies to operate the website, maintain your shopping cart, secure your browsing session, and process payments. Without them, the site cannot function properly.

  • Analytics Cookies: These help us understand traffic patterns and user behavior on an aggregated, anonymous basis.

You may refuse or delete non-essential cookies via the consent banner displayed during your first visit, or by modifying your browser settings. Most modern browsers (Chrome, Safari, Firefox, Edge) allow you to manage or block cookies. Please note that disabling necessary cookies may impair website functionality.

6. Information Sharing and Disclosure

We share your personal information exclusively with trusted third-party service providers who assist us in operating our business:

  • Shopify Inc.: For website hosting, order management, and secure payment processing. (Note: Shopify may process personal data in Canada and the United States).

  • Shipping Carriers: To facilitate the delivery of your orders.

Legal Disclosure: We may disclose personal information if required by law, such as in response to a court order or a lawful request from a competent regulatory authority.
Cross-Border Data Transfers: Some of your personal information may be processed and stored outside of Quebec, including in the United States by Shopify. As a result, this information may be subject to the laws of those respective jurisdictions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Transaction Records: Orders, invoices, and payment records are kept for six years following the end of the relevant fiscal year to comply with strict tax obligations.

  • Customer Support Logs: Correspondence is retained for two years.

  • Browsing Data: Analytics and browsing information are retained for a maximum of 24 months.

Once these retention periods expire, your information is either securely destroyed or permanently anonymized.

8. How We Protect Your Information

We take the security of your data seriously:

  • Our website is secured with an SSL certificate, ensuring all connections and data transfers are encrypted.

  • Payments are processed via Shopify Payments, which strictly complies with the Payment Card Industry Data Security Standard (PCI DSS).

  • Access to our administrative accounts is heavily restricted and secured via two-factor authentication (2FA).

  • We do not store your complete payment or credit card details on our servers.

9. Your Rights

Under Quebec’s privacy legislation, you hold specific rights regarding your personal information. You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate, incomplete, or ambiguous data.

  • Withdraw consent and request the deletion of information that is no longer necessary.

  • Obtain data portability for eligible information in a structured, commonly used technological format.

  • Request de-indexation of your information under legally defined circumstances.

  • Submit a formal complaint if you believe your privacy rights have been violated.

To exercise any of these rights, please email support.quervani@gmail.com. We will respond to all requests within 30 days. Please note that we may refuse a deletion request if the law mandates data retention (e.g., tax records). If a request is refused, we will provide a clear explanation.

10. Privacy Incidents

In the unlikely event of a privacy breach that presents a risk of serious injury or harm, we will promptly notify the Commission d’accès à l’information du Québec (CAI) and all affected individuals, as required by law. We also maintain an internal register of privacy incidents.

11. Protection of Minors

Our website and products are not intended for individuals under the age of 14. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal information, please contact us immediately, and we will take the appropriate steps to delete it.

12. Inquiries and Complaints

For any questions, concerns, or complaints regarding our privacy practices, please contact our Privacy Officer at:
support.quervani@gmail.com

13. Updates to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in our business practices, services, or legal obligations. The most current version will always be posted on this page, with updates taking effect immediately upon publication.