Refund and Return Policy

Refund and Return Policy

1. Changed Your Mind?

You have 30 days from the date you receive your Velmira™ Calming Collar to return it.

The product must be unused, in its original packaging, and returned with all included accessories. Return shipping is at your expense.

Once we receive and inspect the product, we will issue your refund to your original payment method within 10 business days.

To start a return, email support.quervani@gmail.com with your order number. We will reply with return instructions.

2. Defective or Non-Conforming Product

This is a different situation and is not subject to the 30-day return period above.

If your Velmira™ Calming Collar is defective, breaks prematurely, or does not match the description published on our website, contact us. Depending on the circumstances, we will repair it, replace it, or refund you—at no cost to you. We will also cover the return shipping costs.

This right comes from the legal warranties provided under Quebec’s Consumer Protection Act—including fitness for purpose under Section 37 and durability under Section 38—and the Civil Code of Québec.

These warranties apply automatically and free of charge. They are not limited to 30 days, and we cannot exclude them.

A product must be suitable for its normal use and remain usable for a reasonable period, considering its price and the conditions under which it was used.

3. Your Statutory Right of Cancellation

In addition to the rights described above, Quebec’s Consumer Protection Act allows you to cancel your purchase in certain circumstances, including when:

You have not received the product within 30 days following the stated delivery timeframe.
Mandatory information was not disclosed to you before your purchase.
We did not send you a copy of the contract.
The product does not match the description published on our website.
Your parcel was lost or stolen before reaching you.

What This Means in Practice

Send us a cancellation notice, preferably in writing. The cancellation takes effect immediately.

If you have already received the product, you must return it within 15 days, at our expense. We will refund everything you paid within 15 days of receiving your cancellation notice.

If we fail to issue the refund within that period and you paid by credit card, you may request a chargeback from your financial institution. You have 60 days to submit your chargeback request.

4. What We Do Not Refund

We do not refund a Velmira™ Calming Collar that has been damaged by abnormal or improper use, impact, immersion in water, or failure to follow the use or assembly instructions.

We also do not refund products returned after the applicable return period or products returned incomplete, without all included accessories, or visibly used.

These restrictions do not apply to Sections 2 and 3 above. A defective or non-conforming product—or a cancellation to which you are legally entitled—remains covered.

5. Contact Us

Email: support.quervani@gmail.com